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Client Reviews of our Travel Specialists
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"Joanne Swinton dealt with us and our holiday with endless good humour and patience. Her suggestions were perfect and we all had a magical time. She really knew her "stuff". She even organised a car and driver for our first full day in Dar es Salaam which was a kindness beyond any duty.
She arranged for our unaccompanied children to be chaperoned through all the airports, and for my husband and me to be taken care of too.
There are not words enough to express her professionalism and forethought and our appreciation of them. Huge thanks Joanne from all of us for flawlessly arranging a magical holiday which we all wish to repeat."
"Both Eleanor Mawer and Margaret Anderson were absolutely amazing, they were truly professional at all times and very patient as we changed our plans several times. Would definitely highly recommend both of these ladies."
“As always I received a very prompt response and all my usual requests were remembered from past bookings. We are delighted with A&K as our travel agent especially Rod Pendell who anticipates our needs.”
"Melissa very quickly worked out our likes and dislikes and came up with the perfect itinerary for us. She had maximized the tour in the short time to include as much as possible without making it an ordeal!"
"We were delighted with Lynne Cook. She was efficient, friendly and mostly took note of what we wanted and did her best to accommodate our request. She always replied to all our emails and phone calls promptly."
"Thank you so much for organising a very elaborate and a wonderful tour tailored for us to visit Jordan and Israel. The itinerary was perfect and things went really smooth from the pick up at the airport until the drop off at Tel Aviv airport."
“I have found the performance overall of Abercrombie & Kent to be absolutely first-class. Your representative, Ben Harrison, has been outstanding in his service to make this trip tailored exactly to my specific and quite demanding needs. I would not hesitate to recommend your company to anybody else, is one of being superb and highly professional.
The booking process has been smooth, quick and well executed.Your company has done everything extremely well, from the first greeting on phoning initially to now having the booking process well underway. Ben Harrison's attention to detail has made this all a very enjoyable experience.
Quite frankly I can't find anything or anyway, in which to fault your company's service. There's nothing you could do better than you are doing already.”
"Annie was brilliant and patient - she listened to what we wanted and was efficient with bringing the proposal together. She also gave us good advice on booking flights - it felt as she was more interested in us enjoying the holiday rather than trying to sell us something we might not want to bring the price up."
"Thank you to Debbie Rawnsley and all her marvellous colleagues in Japan who ‘blew us away’ with their attention to detail, their friendliness and dazzling courtesy. We loved the itinerary, we loved the service levels, we loved the guides and above all we loved the experience of this unique culture with its overwhelming ‘otherness’, its politesse, its perfection its precision, its history, its gardens, its architecture and its charm. So, well done"
"Our consultant, Annie Jensen, really was excellent designing a great itinerary minimising our time waiting around for transfers and both hotels, Four Seasons Bali and Oberoi Lombok exceeded our exceptions."
"I would just like to say that the help / service we received from Melissa Hookway was oustanding. It was very personal and I was made to felt like a valued client."
“I am delighted with the service. I thought our situation was hopeless, but Sandrine Baker proved me wrong by finding hotels in the right places. We are all looking forward to the trip!”
"Melissa understood my requirements completely and I have been very grateful for her advice throughout. I am absolutely delighted with the itinerary she has found for me. It's amazing."
M.S, Isle of Wight
"You have the most amazing team of people in Cheltenham, Lynne Cooke and Sandrine Baker were and are, two of the most helpful, but also know what they are saying people, I have ever come across. Creativity would be my middle name for both of them.Just totally outstanding!"