PRIVACY POLICY - Abercrombie & Kent Limited

STATEMENT & SECURITY

This is the Privacy Policy of Abercrombie & Kent Limited of St George's House, Ambrose Street, Cheltenham, GL50 3LG, registered in England under company number 1082430, referred to as Abercrombie and Kent.  Abercrombie & Kent respect your privacy and are committed to protecting any personal information that you share with us. Below is our privacy policy that applies to any website operated by Abercrombie and Kent (referred to in this Privacy Statement as the "Site") owned, operated, licensed or controlled by Abercrombie & Kent. By using this Site or communicating via telephone or otherwise with Abercrombie & Kent, you are accepting the practices described in this Privacy Policy.

If you do not agree with the Abercrombie & Kent Privacy Policy, do not use this website. When using this website, you will be doing so entirely at your own risks and Abercrombie & Kent will not be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of access to, or the use of this Web site or any information contained in it, including loss of profit, whether based on breach of contract, tort (including negligence), product liability or otherwise.

COOKIES

Please note that in order for us to provide you with optimum service, we use 'Cookies' on our website. A cookie is a text-only string of information that a web site such as www.abercrombiekent.co.uk transfers to the cookie file of the browser on your computer's hard disk so that the web site can remember who you are. Cookies will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number. Two types of cookies are used on this web site - session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site, and persistent cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie). Most browsers have options that allow the visitor to control whether the browser will accept cookies, reject cookies, or notify the visitor each time a cookie is sent. You may elect to reject cookies by adjusting your browser's settings, but doing so will limit the range of features available to the visitor on our site and most other major websites that use cookies. To find out more information about cookies, please visit www.allaboutcookies.org

'Cookies' allow us to obtain information regarding users of our site which essentially helps us to provide you with a better user experience and tailor our services to your individual needs. We may collect information such as your IP address, online activity, web browser details and online activity. We will not however collect or store any of your passwords or other highly sensitive data.

Legal update: In the UK From 26 May 2012, all websites will be under an obligation to obtain your consent to download cookies onto your computer for any reason other than where it is strictly necessary to download cookies onto your computer, e.g. where a cookie is required to remember the holiday arrangements you have chosen in order to allow you to proceed to the checkout and purchase the arrangements. Therefore from this date, we request your consent to download cookies onto your computer for services where it is not strictly necessary to do so. You can choose to opt out and prevent us from downloading cookies from your system, however this will affect your user experience of our website and we may not be able to offer you all the services on our website as a result. Therefore, in order to provide you with the best experience of our website and offer you all of our services, we would recommend opting in and allowing us to download cookies on to your computer. If you would like to opt out please email us - webchanges@abercrombiekent.co.uk

Please note we do not store any individual data from our cookies, we simply use the information to understand user trends, detailed below are the cookies we use;

Google Analytics - user experience and trends, not at individual level
Infinity Tracking - user experience and trends, not at individual level
Live Person - only applicable when engaging in a web chat with our consultants

INFORMATION COLLECTION

When you browse the Site and have not registered for any online service from Abercrombie & Kent, you browse anonymously. Personal Information ("Personal Information" is defined as any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains including, but not limited to, a first and last name, E-mail address, a home, postal or other physical address, or other contact information) is not collected as you browse. Abercrombie & Kent do, however, use "client variables" and "session variables" to collect information about how the Site and server are used and to recognise you as an Abercrombie & Kent online service user when you re-enter our Site.  Information, such as the server your computer is logged onto, your browser type, and whether you entered the Site via a Website or E-mail hyperlink, is collected and tracked in aggregate. This information is used for the purpose of measuring response rates to Web page and E-mail hyperlinks as well as overall Site activity and performance.

When you register for or request any Site service, you may be asked to provide us with Personal Information which is used to enhance your Site experience, expedite communications, allow you to receive electronic/postal mailings from Abercrombie & Kent , or to be contacted as requested. We may also use this Personal Information in aggregate to generate market research reports.

PERSONAL INFORMATION TAKEN WHEN BOOKING WITH US

Some of the information Abercrombie & Kent collect (such as about health or religion) may be considered "sensitive personal data" under the Data Protection Act 1998. We collect it to cater to your needs or act in your interest and we are only prepared to accept sensitive personal data from you on the condition that we have your positive consent. Abercrombie & Kent will seek this consent when necessary.

The Personal Information Abercrombie & Kent collects about you through these various sources may include:

- Name, addresses and telephone numbers
- Email addresses, fax numbers and pager numbers
- Online forms of payment like credit/ debit card number(s), including associated billing address(es) and expiration date(s)
- Information necessary to facilitate travel or other services, including travel companion(s) names, emergency contacts and special service needs including those relating to any disability or medical condition which may affect the chosen holiday arrangements, or dietary restrictions which may disclose your religious beliefs, Passport number, nationality and country of residence
- Use of products and services such as self-service devices, flight status notification and web check-in
- Information provided via survey, focus group or other marketing research efforts
- Information provided to customer-service representatives to research and resolve issues or questions

IP ADDRESSES

Abercrombie & Kent collect the IP addresses used to access our Site and the dates and times of access. This information is used to analyse trends, administer the Site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not personally linked to identifiable information.

REGISTRATION FOR ONLINE PRODUCTS & SERVICES

In order to provide you with a particular Site product or service, we may request that you voluntarily supply us with Personal Information for purposes such as correspondence, Site registration, submitting an application or booking request, requesting product descriptions, or participating in Site surveys and/or contests. If you are known to us as a registered user of the Abercrombie & Kent Site, we may combine information about your use of Site products or services with certain other online and offline information we have about you as an Abercrombie & Kent customer as well as information available from external sources in order to customise your Site experience and present you with relevant online and offline communications.

INFORMATION USE

We may use Personal Information you have given us within our group of companies to, for example, provide a service, ensure proper booking, and inform you about products and services. If you have provided your E-mail address to us, we may send you E-mail. These E-mails may be based on Personal Information you provided in your initial transaction with us, in surveys both online and offline, as well as available from external sources. These E-mails come directly from Abercrombie & Kent. You can opt-out from receiving E-mail from Abercrombie & Kent as described below in the section, "Declining E-mail." When we send you E-mail, we may use your E-mail address to identify information about your receipt of the E-mail, including whether the communication was opened, how many times it was viewed and whether you clicked on an embedded hyperlink to reach a particular product or service. This information is used to measure response rates to E-mail communications as well as enhance your Site experience. Information you supply to us will not be passed to any third party. We may share Personal Information with law enforcement agencies in the event of a criminal investigation or suspected illegal activity.

FORWARD/E-MAIL THIS PAGE

Site users can choose to request that a Site Web page be sent electronically to another person. When you elect to do this, you will be required to enter your E-mail address and name, the receiver's E-mail address and name, a subject line, and a text message that will go to the receiver. This will generate a preformatted E-mail message that will go from you to the receiver's mailbox with your message embedded in the text of the E-mail. Forward/E-Mail This Page is completely voluntary and you will therefore have a choice whether or not to disclose the required information.

ONLINE SURVEYS

We value opinions and comments from customers of Abercrombie & Kent, and you may have the opportunity to give us your feedback through Site surveys. In conducting these surveys, we may ask for your Personal Information so that we can appropriately identify you. Survey and Personal Information collected will be aggregated and used to make improvements to the Site and improve Abercrombie & Kent products and services. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose the required information.

DECLINING E-MAIL

Abercrombie & Kent provides our agents with a means to decline receiving marketing information by E-mail. At any time, you may request to discontinue receiving marketing E-mail from Abercrombie & Kent by following the opt-out instructions included within any Abercrombie & Kent marketing E-mail, and informing us of your preference.

CUSTOMER INFORMATION

If you would like information about your account, you believe that Abercrombie & Kent Villas have not complied with this Privacy Policy with respect to your Personal Information, or you have other related inquiries or concerns, you may write to:

Abercrombie & Kent Limited
St George's House
Ambrose Street
Cheltenham
Gloucestershire
GL50 3LG

In your letter, please describe in as much detail as possible the nature of your inquiry or the ways in which you believe that the Abercrombie & Kent's Privacy Policy has not been complied with. Abercrombie & Kent will investigate your enquiry or concern promptly.

HANDING OF ADVANCE PASSENGER INFORMATION (API)

More and more countries require airline companies that fly to them to transmit passenger data before an aircraft lands in one of them. Usually, these legal regulations encompass the transmission of data on the passengers' identity and travel documents (passport, visa).

As a general rule, Abercrombie & Kent does not have these data, so it must collect them shortly before an aircraft departs, which increasingly is being done by means of the so-called 'machine-readable zone' in the new travel documents.

Collection of the data is done solely for immediate transmission to the authorities of the destination country.

PROTECTING YOUR INFORMATION

We take website security very seriously and we are committed to safeguarding your personal information. We take a number of administrative and technical steps to ensure the security of the information you provide to us.

PRIVACY POLICY UPDATES

Abercrombie & Kent reserves the right to amend this Privacy Policy where necessary due to developments in the law we encourage you to re read this from time to time so you are aware of any changes in how we gather and use your personal information.

Any changes to this Policy will be either posted on our website, brochure and/or made available on request. The Privacy Policy on our web site will be dated so that you are aware of when the Privacy Policy was last updated.

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