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Position: Business Analyst
Full Time 

Department: IT

Location: Cheltenham

Reports to: Director of IT


Coordinate user requirements and system specifications for in-house projects working closely with colleagues and third-party partners across a range of travel reservations, online, and other supporting systems. Assist in all project phases and tasks including analysis, design, development, testing and implementation/support. Position will work regularly with departmental single points of contacts and management levels and will be proficient in collating business, process and systems requirements.

  • Definition and development of new process requirements (‘as-is’ versus ‘to-be’) and the translation of these into business and functional requirements. 
  • Support in-house and external teams during application development, testing, implementation and lead efforts to ensure the application meets the agreed requirements as defined. 
  • Participate in application design sessions. 
  • Analyse business requirements and/or current reporting data for problem solving and best practice implementation. 
  • Participate in development of user interface design. 
  • Develop and maintain process and application documentation and standards. 
  • Apply a high standard of customer service when interacting with all levels of staff, both internally and externally. 
  • Assist with other special projects or related duties as assigned.
  • Strong analytical abilities, as evidenced by solid experience as a Business Analyst or an appropriate qualification. 
  • Excellent oral and written communication skills. 
  • Experience leading workshops, surveys, task analysis and consolidating, interpreting, and evaluating the information gathered. 
  • Experience translating business requirements into use cases, activity diagrams and basic functional specifications to define the scope and requirements for development projects. 
  • Ability to clearly document and communicate business concepts and validate solutions with internal clients ensuring recommended solutions are commercial and competitive. 
  • Experience using various project management, business analysis and technical skills to analyse complex business problems to be solved with technical and non-technical solutions. 
  • Experience in managing and interacting with both local and virtual project teams and comfortable working in a geographically-spread and matrix environment. 
  • Minimum 3 years’ experience with a tour operator or online travel company 
  • Experience with MS-Office suite (MS-Project, Visio, Excel, Outlook, Word and PowerPoint), Excel is a must
  • Educated to bachelor’s degree level preferred. 
  • Experience of implementing CRM systems
Person Specification
  • A 'self-starter' requiring little direct oversight in performing short term and long-term tasks. 
  • Motivated to learn technology in an independent environment. 
  • Comfortable acting as an ambassador for the technology team at all times 
  • Technical abilities including reading/interpreting XML, SQL, or APIs preferred, but not required
This Role Profile highlights the key responsibilities but is not intended to be exhaustive.
If you would like to learn more about the position or apply please send your CV, salary expectations and cover letter to: [email protected]