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Sat 10:00am - 7:00pm, Sun 12:00pm - 6:00pm
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Role: Receptionist & Facilities Administrator

Location: London 

Reports to: Director of Marketing 



To be responsible for all reception duties while maintaining the daily functioning and appearance of the office.



  • Reception duties: managing incoming phone calls, visitor logs, meet and greets
  • Credit card reconciliations for key personnel
  • Screen video updates around office
  • Booking travel arrangements for programme managers and their reports
  • Booking travel arrangements for exec team
  • Booking conference calls for exec team and programme managers
  • Diary support for executive team
  • To support the HR department with right to work checks 
  • Ad hoc requests from the executive team


  • Database uploads/exports: completion of daily tasks that include the updating of customer database profiles, exporting of reports and management of a data email inbox 
  • Monthly reporting providing overview and analysis of competitor homepages, promotions, email communications and marketing activities
  • Fulfilling ad hoc Sundowner postal requests
  • Product uploads and updates on third party sites: mix of accessing third party CMS or emailing our contacts to update/alert product changes
  • Tourist Board site updates: auditing A&K contact details on all tourist board sites to ensure CTA up to date  
  • Weekly PR features reporting
  • Ad hoc CMS data loading updates 
  • Assistance in event management responsibilities: venue booking, F&B ordering etc


  • Adhere to hours of work to maintain regular cover for Reception
  • Promote a professional impression of A&K through appropriate dress code.
  • Answer phones within the standard set by the Company 
  • Meet or exceed expectations by maintaining an accurate and consistent approach to work.
  • Ensure that work area is kept clear and tidy 
  • Be pro-active  
  • Good time management skills.
  • Able to contribute positively as part of a team, helping out with various tasks as required.
  • Be able to work on your own initiative.
  • Excellent communication skills.

This Role Profile highlights the key responsibilities but is not intended to be exhaustive.


If you would like to learn more about the position or apply please send your CV, salary expectations and cover letter to:
Or in writing to Jodie Porter, HR Team St Georges House Ambrose Street Cheltenham Gloucestershire, GL50 3LG