Quality Control / Customer Service:
- Actively highlight potential CS/QC issues and take steps to avoid them
- Follow up on CS/QC issues as soon as they arise and keep colleagues and the manager informed at all times
- Compile a detailed report of your investigations (which colleagues/your manager can use in replying to clients)
- Log all tour feedback (positive and negative) to be shared with team members and other departments
General:
- General office duties such as answering telephone etc.
- To conduct special projects as requested by the manager
- Any other reasonable duties as requested by the manager
EXPERIENCE & QUALIFICATIONS:
Essential
- Excellent organizational skills and keen attention to detail
- Excellent command of the English language, spoken and written, including creative writing
- Good level of geographical and general knowledge of Europe
- University degree or similar OR relevant work experience
- Up-to-date knowledge of Outlook, Word, Excel
- Preferably some knowledge of one other European language
This Role Profile highlights the key responsibilities but is not intended to be exhaustive.
If you would like to learn more about the position or apply please send your CV, salary expectations and cover letter to:
[email protected]