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Role: Web Support Coordinator

Reporting to: Content Marketing Manager

Location: Cheltenham



To be responsible for the effective execution of the website service desk requests and the day-to-day content management of and websites. 

  • To manage the day to day website service desk supporting two company websites, responding to relevant requests and escalating requests to the website development executive where required
  • To load and update website pages as and when required to support partnership, affiliate, product and advertising opportunities
  • To ensure that work is completed to the highest standard and that requests are dealt with according to SLAs
  • To provide reporting support on a weekly and monthly basis, pulling online reports as and when required
  • Enthusiastic, conscientious and eager to learn
  • Accurate, with excellent attention to detail 
  • An understanding of HTML and/or content management systems is desirable  
  • Organised, able to manage streams of information from numerous sources
  • Good command of English and written communication skills
  • Comfortable handling several tasks simultaneously
  • Good communicator
  • An interest in and appreciation of travel


This Role Profile highlights the key responsibilities but is not intended to be exhaustive.

If you would like to learn more about the position or apply please send your CV, salary expectations and cover letter to: [email protected]