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Program Development:
  • To work hand in hand with our clients to develop programs which fill a gap in our portfolio
  • To proactively provide input for possible new tours
  • To proactively refresh current tours annually
  • To take ideas forwards and create program costings and itineraries which fulfil the brief, delivered within strict deadlines
  • To ensure costings are created which are accurate, and enable the appropriate margins to be made
 
Program Contracting:
  • To ensure suitable accommodation space is sourced, held and appropriately contracted
  • To source the best terms and conditions with suppliers
  • To lower costs of sales below those originally costed
  • To set up turnover over-ride agreements wherever possible

Program Set-Up & Inventory Management:
  • Once accepted, ensure all program elements are properly (re)negotiated and booked
  • Adhere to contractual requirements to release allotments
  • To ensure in-house reservations systems are up to date at all times, including key financial data
  • Dry run programs if necessary
  • Ensure all aspects of the tour are set and in place before guest arrival
  • Conduct briefings and training sessions with supplier partners and tour directors as necessary

On the Ground Delivery:
  • Ensure programs are delivered as per brochure, to the highest possible standards
  • Ensure unknown events that affect the tours are handled quickly, smoothly and at minimal cost
  • Ensure guest satisfaction levels are as high as possible.  Resolve any Quality and Service matters to ensure the client is satisfied
 
Ad-Hoc Sales:
  • Ensure every opportunity is seized to make extra revenue from ad-hoc requests
  • Proactively identify areas to increase ad-hoc sales
Client Care:
  • Assist with setting up FAM trips and media requests
  • Provide continuous support and training to guides and Regional Tour Directors
 
Team Leadership:
  • Develop members of the team to become more able, more efficient
  • Lead the team so it is cohesive and works well together
  • Lead by example in terms of accuracy, customer care, deadlines, creativity etc.
 
General
  • To lead ad-hoc projects as requested by Management
  • Provide guidance and assistance to other members of staff
  • Occasional familiarisation or business trips for client or product related matters
  • To provide a 24 hour last and ultimate response emergency backup on a rota basis.
  • To be flexible on working hours to accommodate our clients and workloads as required
  • General office duties such as answering telephone etc.

Experience/ Qualifications
  • Strong commercial acumen, ability to keep the business aims at the forefront of everything
  • Strong team leadership and management skills.  Able to develop strong team members who can work independently
  • Ability to work hand in hand with all stakeholders in the cycle, including overcoming challenging situations
  • Extensive background in creating commercially attractive tour programs from concept to delivery
  • Places a high importance on details and accuracy to deliver the product
  • Experience in the luxury and/or US travel industry would be an advantage 

 

If you would like to learn more about the position or apply please send your CV, salary expectations and cover letter to: careers@abercrombiekent.co.uk