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Key Responsibilities: 
  • Be comfortable in a fast-paced, innovative environment selling escorted tours ensuring every sales opportunity is maximized  
  • Follow best practice processes and be an operations advocate 
  • Deliver on KPIs relating to booking volumes, enquiry conversion, margin and revenue 
  • Successfully maintain a culture of sales excellence with respect to quality control and client satisfaction 
  • Support with a continuous programme of competitor analysis within the Escorted Touring segment  
  • Have CRS experience 
  • Work closely with our other international divisions to sell into their dedicated departures 
  • Be an advocate for the brand  
Standards of Performance:
  • Adhere to hours of work to maintain regular cover of your department
  • Promote a professional impression of A&K through appropriate dress code
  • Answer phones within the standard set by the company to provide customer satisfaction
  • Meet or exceed customer expectations by maintaining an accurate and consistent approach to work
  • Ensure that your work area is kept clear and tidy to assist with effective organisation throughout the department
  • Provide cover for absent colleagues so that service standards are not adversely affected
 
This Role Profile highlights the key areas of responsibilities but is not intended to be exhaustive.

 

Please send your CV, salary expectations and a covering letter to careers@abercrombiekent.co.uk