Sales Coordinator

ABOUT US:

After 60 years of experience arranging high quality travel to the world's most captivating destinations, we’re still setting the standard for expert-led, great value luxury holidays. Whichever role you join us in, whether customer facing or behind the scenes, everyone has their part to play in creating one-of-a-kind journeys that go beyond our clients’ high expectations.

As part of the Abercrombie & Kent Group of companies, with 55 offices worldwide and an unmatched network of connections across the globe, we offer adventures that can’t be experienced with any other tour provider. Working with a team of passionate and knowledgeable people, you’ll be able to open doors to private palaces, book Michelin-starred meals in the most remote locations and arrange out-of-hours museum tours. There’s always a buzz in the office about the latest ways we’ve gone the extra mile.  

PURPOSE:

A wide-ranging role incorporating varied administrative tasks which are integral to the smooth running of holiday sales and operations. You will be a pivotal member of a multiple geographic sales team such as Africa / India.

The role encompasses a range of tasks designed to enable the sales team to focus on generating sales and enable general efficiency. Accuracy is critical to this position, ensuring the client re-ceives a seamless level of support and service throughout their engagement with C&K.

Whilst not a requirement, the role serves as an ideal entry point into subsequent positions with-in either sales or operations for those considering their career path.

• Confirm bookings and services for the Travel Consultants within the relevant geography or product line.
• Send clients receipts and associated ATOL certificates.
• Send all confirmation documentation and ensure booking detail is correct before operations commence on the final documentation.
• Send balance receipts to clients chase balance payments.
• Send all relevant information (such as passport details, dietary requirements, birthdays, celebrations) to suppliers.
• Save all the confirmation details from suppliers in Travel Studio notes as well as any additional important information from the client.
• Send updated documents to clients and agents when there has been an associated flight time change or date change. Liaise directly with clients regarding any involuntary changes to bookings and offer alternatives.
• Reply to client or agent e-mails where appropriate.
• Add membership numbers in GAL and confirm meal options for clients.
• Booking of additional services and transfers for Travel Consultants.
• Ensure guides and drivers have all the information required for each respective client itinerary.
• Load agent details when they are missing from the system to ensure effective agent payments and administration is captured at time of booking.
• Check Travel Consultant e-mails when they are off work or away on annual leave.
• Ensure effective follow up is completed by TC’s on “Bon Voyage” and “Welcome Home” calls.
• Assist the Team Leader/ Sales Manager with any reporting requirements necessary.
• Being exceptionally thorough and accurate in checking all client documentation.
• Take responsibility for problem solving in a professional and diplomatic manner to maintain customer service levels.
• Assisting in the creation of client proposals, liaising with the client on any immediate questions top itineraries and liaising with Travel Consultants to ensure speed of delivery on quote turnaround.

• Exceptional customer service and rapport building.
• Excellent writing skills and command of English grammar
• Attention to detail.
• Strong sales approach
• Numerate and data literate
• An excellent time manager and strong team player
• Ability to multi-task and work under pressure and to deadlines
• Enthusiastic with an enquiring mind 

• Competitive salary
• Discounted travel
• Pension
• 25 days annual leave – In addition to bank holidays 
• Cycle to work scheme.
• Employee Assistance Program
• Travel Loans
• Recruitment Referral Bonus
• Social Events