Come and join one of the world’s leading luxury travel brands.
60 years after Geoffrey Kent founded A&K, we’re still setting the standard for adventurous, luxury holidays. Whichever role you join us in, whether customer facing or behind the scenes, everyone has their part to play in creating one-of-a-kind journeys that go beyond our clients’ high expectations.
With 55 offices worldwide and an unmatched network of connections across the globe, we offer adventures that can’t be experienced with any other tour provider. Working with a team of passionate and knowledgeable people, you’ll be able to open doors to private palaces, book Michelin-starred meals in the most remote locations and arrange out-of-hours museum tours. There’s always a buzz in the office about the latest ways we’ve gone the extra mile.
PURPOSE:
Assisting with the operation of Small Group Journeys for the Small Group Journeys department, primarily focussing on client and supplier documentation.
RESPONSIBILITIES:
- To assist accurate booking all ground arrangements for multiple departures of our European tour series, and work with local suppliers, tour leaders and sales office to ensure the smooth operation of the tour.
- Handling a variety of European tour ground operations, across multiple departures per month
- Working with our in-house reservations system to operate the tour and ensure financial records are accurate.
- Preparing detailed documentation for the tour leader of each tour, and our emergency on call staff.
- Preparing and sending detailed documentation for hotels and suppliers of each tour in good time.
- To log and share feedback from each tour to ensure that improvements are made as soon as possible.
- To proactively highlight potential Customer Service problems and take steps to avoid them.
- To assist resolving problems which may occur during the course of a tour.
- To maintain professional relationships with all suppliers at all times.
- To provide all necessary information for the emergency file
- Good level of written and spoken English.
- Knowledge of other European languages would be an advantage
- Up-to-date knowledge of Outlook, Word and Excel
- Accurate and numerate
- Able to work semi-independently
- A positive outlook, even when working under pressure
- Competitive salary
- Discounted travel
- Pension
- 25 days annual leave – In addition to bank holidays
- Cycle to work scheme.
- Employee Assistance Program
- Travel Loans
- Recruitment Referral Bonus
- Social Events
If you would like to learn more about the position or apply, please send your CV, salary expectations and cover letter to: [email protected]
Why work for A&K?
What makes A&K a great place to work is the people. It’s our people who foster the supportive environment that will make you proud to work for A&K. There will also be ongoing training and the opportunity to progress your career – not just in the UK, but as part of our global business.
We’re also a company that makes a difference. Abercrombie & Kent Philanthropy (AKP) has supported local communities around the world for the past 40 years, and we were recognised by Which? for looking after our clients during the pandemic.
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