Come and join one of the world’s leading luxury travel brands
60 years after Geoffrey Kent founded A&K, we’re still setting the standard for adventurous, luxury holidays. Whichever role you join us in, whether customer facing or behind the scenes, everyone has their part to play in creating one-of-a-kind journeys that go beyond our clients’ high expectations.
With 55 offices worldwide and an unmatched network of connections across the globe, we offer adventures that can’t be experienced with any other tour provider. Working with a team of passionate and knowledgeable people, you’ll be able to open doors to private palaces, book Michelin-starred meals in the most remote locations and arrange out-of-hours museum tours. There’s always a buzz in the office about the latest ways we’ve gone the extra mile.
Purpose
Assisting the Sales team with research, obtaining rates from suppliers, loading confirmed bookings onto our reservation system, documentation and liaison with the Operations team.
Responsibilities
Assistance to the Sales Team:- To check hotel availability, ensuring use of allocations where available
- To confirm options held with hotels at the time of the tour depositing
- To research any special interest visits as required
- Assist with research for itinerary design
- Guide and special entrance bookings
- To maintain professional relationships with all suppliers and clients at all times
- To assist the sales team with loading proposed itineraries on to the booking platform
- Loading confirmed bookings into our reservations system
- To assist with accurately creating client documentation
- To reliably update and maintain relevant charts such as VIP chart, Recce schedule etc.
- To prepare financial statements and invoices to agents as required and ensure all necessary payments have been received on time
- Review the opportunities to increase margins once files confirm
- To work closely with the operations team to minimise errors and guest complaints
- To ensure a smooth handover and liaison between sales and operations consultants to ensure the highest quality service deliver to agents
- To provide emergency mobile telephone service on a rota basis and provide all necessary information for the emergency file
- General office duties
- To conduct special projects as requested by your manager
- Any other reasonable duties as requested by your manager
About you
- Excellent command of the English language, spoken and written
- Preferably some knowledge of one other European language (especially Spanish and Portuguese)
- University degree or similar or solid and relevant work experience
- Up-to-date knowledge of Outlook, Word, Excel and PowerPoint
- Numerate, accurate and dedicated
- Good level of geographical and general knowledge of Europe
- Strong appreciation of customer care, accuracy and deadlines
What we offer
- Competitive salary
- Discounted travel
- Pension
- 25 days annual leave – in addition to bank holidays
- Cycle to work scheme.
- Employee Assistance Program
- Travel loans
- Recruitment referral bonus
- Social events
If you would like to learn more about the position or apply please send your CV, salary expectations and cover letter to: [email protected]
Why work for A&K
What makes A&K a great place to work is the people. It’s our people who foster the supportive environment that will make you proud to work for us. There will also be an opportunity to progress your career — not just in the UK, but as part of our global business.
We’re also a company that makes a difference. Abercrombie & Kent Philanthropy (AKP) has supported local communities around the world for the past 40 years, and we were recognised by Which? for looking after our clients during the pandemic.
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