Position: Vice President, Global Private Travel Sales Acquisition (AKTG)
Full Time
Location: London
Come and join one of the world’s leading luxury travel brands
60 years after Geoffrey Kent founded A&K, we’re still setting the standard for adventurous, luxury holidays. Whichever role you join us in, whether customer facing or behind the scenes, everyone has their part to play in creating one-of-a-kind journeys that go beyond our clients’ high expectations.
With 55 offices worldwide and an unmatched network of connections across the globe, we offer adventures that can’t be experienced with any other tour provider. Working with a team of passionate and knowledgeable people, you’ll be able to open doors to private palaces, book Michelin-starred meals in the most remote locations and arrange out-of-hours museum tours. There’s always a buzz in the office about the latest ways we’ve gone the extra mile.
PURPOSE
The position is responsible for developing and executing business strategies and events to drive accelerated cultivation, acquisition, and re-engagement to grow the high-net-worth global market share and establish A&K as the best in class for luxury travel.
Responsibilities
- In conjunction with Senior Vice President and other internal department heads/stakeholders, lead the execution Private Client/Private Travel new acquisition and re-engagement strategy for A&K globally.
- Identify and develop professional relationships with organisations, companies, and communities to facilitate new client acquisition in multiple source markets and channels.
- Leverage prior professional relationships with organisations focused on catering to high-net-worth individuals with propensity to travel with A&K and Crystal.
- Identify, create, and execute opportunities to drive the re-engagement of the existing data-base.
- Identify, recommend strategy, and implement expansion of Private Clients/Travel into new emerging source markets.
- Identify, facilitate, and execute seasonal global targeted event locations that will maximise acquisition, retention and re-engagement opportunities.
- Develop and implement Key Performance Indicators and reporting metrics for the Private Client/Private Travel global team to track lead generation, conversion, and ROI.
- Ensure consistent, proactive outreach to clients to drive sales volume post event and pre/post travel.
- Create and manage annual budget and sales plan.
- Provide event recaps and report event productivity every month, sharing results to coach the team for improvement and development of best practices.
- Provide timely market feedback and ongoing trends and opportunities.
- Accountable for costs, quality control of all events, monthly sales reports and expense sub-mission to the Senior Vice President, Global Private Travel promptly with supporting documentation
- Deliver client attendance to AKTG flagship specialty events and experiences.
- Represent A&K at select trade shows, conferences, and additional consumer events as needed.
- Special projects or other related duties as required.
ABOUT YOU
Skills and abilities
- Strong analytical and problem-solving skills.
- Must be able to work independently with minimal supervision.
- Must have existing professional relationships with companies or institutions focused on engagement with high-net-worth individuals.
- Able to react and adapt well to changing priorities.
- Build powerful collaborative relationships.
- Strong follow-up skills and sense of urgency.
- Strong leadership profile and excellent negotiation skills.
- Ability to work a flexible schedule based on department and company needs.
- Extensive knowledge of luxury business practices – luxury travel a plus.
- Excellent sales and customer service skills.
- Excellent presentation skills.
- Self-motivated and results oriented.
- Excellent verbal and written communication skills - multi-lingual a plus.
- Ability to think outside current procedures and drive recommendations.
- Proven ability to manage multiple projects with day-to-day operations and prioritise tasks.
- Proven success in high-end events.
- Ability to work well in stressful situations.
- Knowledge of world geography.
- Advanced computer skills required (Microsoft Word, Excel, Power Point, Project Management) and ability to quickly master new technologies.
Education and experience
- Minimum 10 years of sales experience in luxury market client acquisition.
- Existing global network high net worth relationships.
- Demonstrated track record of sales and market penetration success.
- Experience in managing multiple brand portfolios across a global basis.
- Strong account management skills with an emphasis on selling all A&K products.
- International destination knowledge, including A&K destinations preferred.
- Proven effective analytical capabilities.
- Bachelor’s degree required.
Special requirements
- Position to be based in A&K’s USA (Downers Grove) or UK (London) office.
- Extensive business travel required and expected annually including international destinations.
- Attendance at after-hours sales and trade functions.
What we offer
- Competitive salary
- Discounted travel
- Pension
- 25 days annual leave – In addition to bank holidays
- Cycle to work scheme
- Employee Assistance Program
- Travel loans
- Recruitment referral bonus
- Social events
If you would like to learn more about the position or apply, please send your CV, salary expectations and cover letter to: [email protected]
Why work for A&K
What makes A&K a great place to work is the people. It’s our people who foster the supportive environment that will make you proud to work for A&K. There will also be ongoing training and the opportunity to progress your career – not just in the UK, but as part of our global business.
We’re also a company that makes a difference. Abercrombie & Kent Philanthropy (AKP) has supported local communities around the world for the past 40 years, and we were recognised by Which? for looking after our clients during the pandemic.
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