Frequently asked questions
Last update: 31 May 2023
Planning and booking your next holiday
Are there entry requirements to the country I want to travel to?
We advise checking the most up-to-date information about entry requirements and restrictions for the country you would like to travel at the FCDO website.
Can I get travel insurance to cover COVID-19?
It is very important to have comprehensive travel insurance when booking your next holiday, and we require all those travelling with us to have an appropriate policy. We can put you in contact with our preferred insurance partner, Campbell Irvine, who offer cover for many COVID-19 situations. Visit our travel insurance page for more information.
What if I or a close family member gets COVID-19 or have been told to self-isolate before I am due to go on my holiday?
If you contract COVID-19 and are unable to travel on your holiday, this will be treated as any illness stopping you from travelling. You should refer to your travel insurance provider to make sure that this situation would be covered.
Can I cancel and get a refund if I decide I do not want to travel for any other reason?
If your reason is unrelated to a change in FCDO advice or new travel restrictions impacting your holiday, you can still cancel. However, you will be subject to our usual booking conditions, including any cancellation charges. Depending on your reason, cancellation fees may be covered by your insurance policy.
Experience in destination
How are you safeguarding health on your holidays?
Our measures to safeguard your health and wellbeing have been accredited by the World Travel & Tourism Council, meaning that we meet or exceed the travel industry’s latest global health & safety protocols.
What restrictions are there in the destination I want to travel to?
Restrictions will differ throughout countries, and even regions, and are likely to change over time but will likely include some rules on social distancing, mask wearing and enhanced health and hygiene protocols. Some sights may be closed, have limited opening times or reduced capacity. Check the FCDO foreign travel advice page before you travel or speak with your travel specialist for specific information about your destination.
Will I have to wear a mask during my holiday?
Rules relating to mask wearing will differ from country to country and could change as time goes on. Individual private spaces such as hotels and sights of interest may well also have their own rules in addition to any national requirements. We strongly advise to wear a mask in any situation where social distancing is not possible, and of course to follow the local guidance at all times. Please refer to the FCDO website for up-to-date information on national restrictions, and your travel specialist for advice relating to particular destinations at the time of booking.
What happens if I test positive for COVID-19 while travelling?
If you receive a positive COVID-19 test result, you will be required to follow the local and service provider regulations, which may include quarantine and testing. Any associated costs will be the responsibility of the guest.
If you are travelling on a Luxury Small Group Journey, Luxury Expedition Cruise, Wings Over the World or Private Jet journey, at a minimum, you may not participate in A&K scheduled activities for five days after a positive COVID-19 test result and may rejoin the group only if you agree to wear a well-fitting mask for an additional five days. Close contacts sharing a guestroom with you must wear a well-fitting mask for 10 days and monitor their health for symptoms.
COVID-19 vaccination requirements for travel
Does A&K require COVID-19 vaccination for travel?
A&K does not require proof of full COVID-19 vaccination for any of our holidays. However, guests must comply with all country entry requirements, which may include providing proof of COVID-19 vaccination.
Returning home
Will I need to quarantine when I return home from my holiday?
You do not need to take any COVID-19 tests or quarantine on arrival in England, irrespective of your vaccination status.
For the latest information on travelling from another country during COVID-19 including the rules for children, please visit the government website.
As these rules may change over time the latest information on the government website should be checked at the time of travelling. Please note there may be different rules applying to entry to England, Wales, Scotland and Northern Ireland so it is prudent to check each of the relevant government’s sites for the latest advice.
Other useful information:
For a comprehensive travel abroad checklist, visit the UK Government website.