Frequently asked questions
How do I access my trip on the A&K App?
Your trip will be accessible on the A&K App two to four weeks prior to your departure, at which time you’ll receive an email from A&K. From the email, tap on the blue “Create Your Password” button and follow the prompts to set up an account password. You can then download the app from the App Store or Google Play Store and log in. Guests 14 and older may use the app.
Why can’t I find the A&K App in the App Store?
Search “Abercrombie & Kent” in the App Store to find the app.
What if I don’t remember my app password?
You can reset your password by entering your email address on the app login screen and then tapping the “Retrieve Password” link.
Can my travelling companion and I both use the app if we share an email address?
To access your itinerary, you must have your own unique email address and password. If you’re currently sharing an email address, contact A&K or your travel professional to provide your unique email address.
Can I access my itinerary from my computer?
Yes, access your itinerary and trip information here.
Can I download a pdf or print my documents to share with family or friends?
Yes, access your itinerary here. Then select “export as PDF” on the right-hand side of the screen and choose download.
What happens if the A&K itinerary changes after I download the app?
Information in the app is current to when you receive your app email. Any itinerary changes made with A&K prior to departure should appear in the app; however, changes made while the journey is underway will not be reflected.
How do I add additional services (such as pre- or post-itinerary hotel stays, dinner reservations or theatre tickets) I’ve booked on my own?
You can add these services in the app by tapping on the blue + button on the bottom right corner of the trip screen. Then select the appropriate category and follow the prompts. Note that additional services can only be added in the app, not on your computer.
How do I add flight details in the app if I didn’t book them through A&K?
- You can manually add your flight information by clicking on the blue + button on the bottom right of the screen. Select Flight and enter the airline, flight number and departure date, then click Search in the top right corner. The app will find the appropriate flight details. You can then add additional information such as your airline reservation number or seat assignments. Once done, select Add.
- Alternatively, to have your flights upload automatically, you can forward the airline email confirmation to [email protected]. Be sure to send the email from the same address provided to A&K. An email needs to be sent for each person even if they are on the same airline confirmation.
Will my app update if my flight times change?
If the airline changes the departure/arrival time of a flight, the app will update automatically.
My flight number changed. Why did the app did not update?
If the airline changes the original flight number or routing, the app will not be able to recognise these changes. Check with the airline directly to get the most current flight schedule and update the app accordingly.
Can I still use the A&K App if I don’t have international phone service or Wi-Fi when I’m travelling?
Once you have downloaded the app and logged in, your itinerary and information will be accessible without Wi-Fi or mobile signal.
Can I communicate via the app?
Messaging through the app is not available.
Who do I contact if I need additional help with the A&K App?
For assistance with downloading or using the app, call our app help desk at +44 1242 546658 or email [email protected]