Position: Sales Consultant
Location: Cheltenham office
Come and join one of the world’s leading luxury travel brands
60 years after Geoffrey Kent founded A&K, we’re still setting the standard for adventurous, luxury holidays. Whichever role you join us in, whether customer facing or behind the scenes, everyone has their part to play in creating one-of-a-kind journeys that go beyond our clients’ high expectations.
With 55 offices worldwide and an unmatched network of connections across the globe, we offer adventures that can’t be experienced with any other tour provider. Working with a team of passionate and knowledgeable people, you’ll be able to open doors to private palaces, book Michelin-starred meals in the most remote locations and arrange out-of-hours museum tours. There’s always a buzz in the office about the latest ways we’ve gone the extra mile.
Purpose
Using the client brief and subsequent qualifying process this role involves building and pricing creative luxury tailor-made programs for travel across Europe. The Consultant will be responsible for achieving sales and margin goals, along with designing programs which are operationally sound. Ultimately the aim is to exceed expectations of our guests, sales offices and travel advisors so the re- turn to A&K again and again.
- To design tailor-made FIT programmes for A&K sales offices or travel advisors, checking the feasibility of itineraries and making suggestions as appropriate.
- Meet or exceed set and agreed turnaround, sales, conversion and margin targets.
- To negotiate better hotel and land provider rates where possible
- To cost each programme accurately, competitively and to the required level of quality within the agreed time frame whilst maintaining creativity, using the in-house reservations system
- To actively follow up on all new business quoted until a definitive result is obtained.
- On confirmation, set up the file and ensure the reservation system are accurate before hand- ing over to the operator.
- To actively investigate new products and opportunities to achieve greater sales to existing and new clients.
- To check, when requested, costings and itinerary content of programmes which have been set up by other team members.
- To check the final itinerary and Supplier Information Report before it is sent to all suppliers, as required.
- To built strong relationships with a global clientele of luxury travel industry professionals in order to encourage repeat business.
- To ensure appropriate terms are sent to clients and deposits taken
- To create financial statements, including matters related to travel advisor commissions
- To ensure that correct funds are received from a client by the agreed dates
- To develop an itinerary which is operationally viable from the outset
- To assist managers and operations staff in handling issues as they arise
- To provide Quality Control information to the Manager/Supervisor as required
- To proactively participate in, and provide training on, destinations, products and procedures
- To provide emergency mobile telephone service on a rota basis and provide all necessary information for the emergency file
- General office duties such as answering telephone etc.
- Any other reasonable duties as requested by the Manager/Supervisor
- Provide guidance and assistance to members of staff in other European A&K DMC locations.
- A confident, positive attitude
- Strong spoken and written communication skills. A second European language is advantageous
- A Good level of geographical and general knowledge of Europe is advantageous
- Up-to-date knowledge of Outlook, Word, Teams and Excel
- A natural affinity for sales and (over) achieving goals
- A real passion for travel
- Ability to multi-task and work under pressure
- Attention to detail
- A willingness to develop relationships with clients
- Good and effective time management
- Competitive salary
- Discounted travel
- Pension
- 25 days annual leave – In addition to bank holidays
- Cycle to work scheme.
- Employee Assistance Program
- Travel Loans
- Recruitment Bonus
- Discounted Gym Membership
- Social Events
If you would like to learn more about the position or apply, please send your CV, salary expectations and cover letter to: [email protected]
Why work for A&K
What makes A&K a great place to work is the people. It’s our people who foster the supportive environment that will make you proud to work for A&K. There will also be ongoing training and the opportunity to progress your career – not just in the UK, but as part of our global business.
We’re also a company that makes a difference. Abercrombie & Kent Philanthropy (AKP) has supported local communities around the world for the past 40 years, and we were recognised by Which? for looking after our clients during the pandemic.
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